Returns
We hope you love your purchase. If for any reason it is not quite right, we are happy to assist with a return.
We accept returns within 14 days of delivery.
To be eligible, items must be returned in their original condition:
- Unworn and unwashed
- With all tags and hygiene liners intact
- Free from marks, stains, or fragrances
- Accompanied by proof of purchase
For hygiene reasons, all swimwear must be tried on over underwear. Returns that do not meet these standards will not be accepted.
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Request a Return
To request a return, please contact info@lamarae.com with your order number.
If approved, you will receive further instructions along with a prepaid return shipping label.
Please note, items returned without prior approval will not be accepted.
A £10/$10 return fee will be deducted from your refund once your return has been processed. This fee covers the cost of the prepaid return label provided.
Original shipping charges are non-refundable.
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Non-Returnable Items
We are unable to accept returns on:
- Sale items
- Items purchased with a discount of 20% or more
- Gift cards
- Items returned without tags or hygiene liners
- Items that have been worn, marked, washed, or altered
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Exchanges
We currently do not offer direct exchanges.
If you wish to purchase an alternative size or style, we recommend placing a new order and returning your original item.
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Promotional Purchases
If an item purchased using a promotional code (under 20%) is returned, the refund or store credit will reflect the amount paid at checkout.
Replacement items are subject to current pricing at the time of purchase.
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Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with your order number and supporting images.
We will resolve this promptly.
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Refunds
Once your return has been received and inspected, you will be notified of the outcome.
Approved refunds will be issued to your original payment method within 10 business days, less the £10 return fee. Processing times may vary depending on your provider.
If you have not received your refund within 15 business days of approval, please contact us.